D&S COURIER — TERMS AND CONDITIONS

D&S Courier provides local and regional pickup and delivery services for individuals, businesses, retailers, automotive businesses, repair shops, tire businesses, furniture businesses, and other lawful commercial customers. Services may include, but are not limited to: * General package delivery * Business-to-business deliveries * Automotive and car-part delivery * Tire pickup and delivery * Furniture and appliance delivery * Retail and commercial deliveries * Equipment delivery * Multi-stop pickup and delivery * Scheduled deliveries * Same-day and on-demand delivery services Services available through the application may change from time to time.

Customers are responsible for providing accurate information when submitting a delivery request. This includes, when applicable: * Pickup address * Delivery address * Contact information * Description of the item or items * Approximate size and weight * Number of items * Special handling requirements * Pickup and delivery instructions * Requested delivery date and time * Purchase Order (PO) number or other business reference number, when applicable D&S Courier may contact the customer for additional information before accepting a delivery request. Submitting a request does not automatically guarantee that D&S Courier will accept or complete the delivery.

Business customers may be required to provide a Purchase Order (PO), work order, invoice number, customer reference number, or other business authorization before a delivery can be scheduled. A PO may be required for business-to-business services depending on the customer's account or agreement with D&S Courier. A PO is not required for ordinary personal deliveries unless D&S Courier specifically requests one. Providing a PO number does not change the customer's responsibility for payment unless D&S Courier has separately agreed in writing to specific billing terms. Business customers are responsible for ensuring that the person submitting a delivery request has authorization to request services on behalf of the business.

Delivery charges are based on the pricing displayed in the application or otherwise quoted by D&S Courier. Depending on the service requested, charges may include: * Pickup/service fee * Mileage charges * Additional-stop fees * Special handling fees * Oversized or heavy-item fees * Stairs or difficult-access fees * Waiting-time fees * Other disclosed service charges The applicable price will be presented to the customer before the delivery request is finalized whenever reasonably possible. Additional charges may apply when the actual delivery conditions differ materially from the information provided in the original request.

Payment is due according to the payment terms displayed in the application or established in a written agreement with the customer. Personal customers may be required to pay before or at the time of service. Approved business customers may be permitted to use invoicing or other agreed payment arrangements. Customers are responsible for all authorized charges associated with their delivery. Failure to pay may result in suspension or termination of delivery services and may result in collection activity where permitted by law.

Customers may cancel a delivery request before pickup. Cancellation fees may apply depending on whether a driver has already been dispatched, arrived at the pickup location, or begun providing services. Once an item has been picked up, cancellation may be treated as a completed or partially completed delivery service and additional charges may apply. Any applicable cancellation charges will be disclosed when reasonably possible.

The customer or authorized representative must make the shipment available at the agreed pickup location. Items should be properly prepared and packaged for transportation unless D&S Courier has specifically agreed to provide additional handling or preparation services. D&S Courier may refuse to transport an item if: * The item is unsafe * The item is improperly packaged * The item exceeds vehicle capacity * The item exceeds reasonable weight or size limitations * The item could damage the vehicle or other cargo * The item requires special equipment that has not been arranged * The item is prohibited under these Terms * The pickup conditions are materially different from what was described in the delivery request

Customers are responsible for providing safe and reasonable access to pickup and delivery locations. Customers must disclose conditions that may affect the delivery, including: * Stairs * Long carries * Limited parking * Gated properties * Restricted-access locations * Elevators * Loading docks * Heavy or oversized items * Special equipment requirements * Other unusual access conditions Additional charges may apply when special handling or difficult access was not disclosed in advance. D&S Courier is not responsible for delays caused by inaccessible locations, incorrect addresses, unavailable recipients, traffic, weather, road closures, government restrictions, or other circumstances outside our reasonable control.

Multi-stop deliveries may be available through the application. Customers must provide accurate pickup and delivery information for every stop. Additional-stop charges may apply in addition to mileage charges. D&S Courier may modify or decline a multi-stop request when the requested route, timing, cargo, or number of stops cannot reasonably be completed within the requested service requirements.

D&S Courier will make reasonable efforts to meet the requested pickup and delivery timeframe. Estimated pickup and delivery times are not guaranteed unless D&S Courier expressly provides a guaranteed service in writing. Delivery times may be affected by traffic, weather, vehicle conditions, road closures, accidents, customer delays, pickup delays, recipient availability, and other circumstances beyond D&S Courier's reasonable control.

The customer is responsible for ensuring that someone authorized to receive the shipment is available when required. If the recipient is unavailable, D&S Courier may: * Attempt to contact the customer or recipient * Wait for a reasonable period * Return the shipment to the pickup location * Reschedule the delivery * Leave the shipment only when specifically authorized to do so Additional charges may apply for redelivery, waiting time, return trips, or additional handling.

D&S Courier does not knowingly transport illegal, dangerous, or prohibited goods. Prohibited items may include, but are not limited to: * Illegal drugs or controlled substances * Explosives * Unlawful weapons or prohibited weapons * Hazardous materials that require special authorization or handling * Flammable or dangerous substances * Stolen property * Illegal merchandise * Items that cannot legally be transported * Any item that creates an unreasonable safety risk D&S Courier may refuse, cancel, or stop a delivery involving prohibited or unsafe items. Customers are responsible for accurately describing the contents of their shipment.

Customers must disclose any hazardous, regulated, or potentially dangerous material before requesting transportation. D&S Courier does not accept hazardous materials unless the shipment has been specifically approved and all applicable legal, regulatory, safety, packaging, labeling, and transportation requirements have been satisfied.

Customers are responsible for providing accurate information. D&S Courier is not responsible for delays, additional charges, failed deliveries, or return trips caused by: * Incorrect addresses * Incorrect phone numbers * Incorrect recipient information * Incorrect item descriptions * Incorrect dimensions or weight * Missing access instructions * Failure to disclose special handling requirements Additional charges may apply when correcting information requires additional mileage, time, or service.

Customers remain responsible for ensuring that items presented for transportation are legally transportable and properly prepared for transportation. D&S Courier will exercise reasonable care while handling items in its possession. Customers should not place cash, irreplaceable personal items, confidential information, or other exceptionally valuable property in a shipment unless the shipment has been specifically accepted under an appropriate service arrangement.

Customers should inspect items as soon as reasonably possible after delivery. Any visible damage, shortage, or delivery issue should be reported to D&S Courier promptly and should include photographs and supporting documentation when available. Claims may require: * Delivery information * Proof of ownership or purchase * Photographs * Description of the damage or loss * Documentation establishing the claimed value * Other information reasonably necessary to investigate the claim D&S Courier's responsibility for loss or damage will be determined under the applicable law, insurance coverage, written service agreement, and any applicable limitations of liability. Nothing in these Terms is intended to waive liability that cannot legally be waived or limited.

When the customer packages an item, the customer is responsible for using packaging reasonably appropriate for the item's size, weight, shape, and characteristics. D&S Courier may refuse an improperly packaged shipment when transportation could create an unreasonable risk of damage or injury.

Certain items may require additional equipment, personnel, or special handling. Examples include: * Large furniture * Appliances * Heavy equipment * Large televisions * Exercise equipment * Automotive components * Multiple large items * Items requiring stairs or difficult access Customers must accurately describe these items before scheduling. D&S Courier may charge additional fees or decline the request when the requested service exceeds the equipment or personnel available.

Tire and automotive deliveries must be accurately described when submitted. For tire deliveries, customers should provide the number of tires and any relevant pickup or delivery information. D&S Courier may transport tires and automotive parts when the shipment can be safely and legally transported using the equipment available. The number of tires does not necessarily determine the delivery price; pricing may instead be based on the applicable service and mileage structure displayed in the application.

Businesses may establish recurring delivery relationships or accounts with D&S Courier. Business customers may receive separate pricing, invoicing, payment terms, service terms, or other arrangements through a written agreement. If a written business agreement conflicts with these Terms, the written agreement will control only with respect to the specific services or terms covered by that agreement.

D&S Courier prioritizes safe transportation and reserves the right to refuse or discontinue any delivery that presents an unreasonable safety risk. Customers may not request or require a driver to violate traffic laws, parking restrictions, weight limits, safety requirements, or other applicable laws. Drivers are not required to enter unsafe locations or perform unsafe lifting or handling.

D&S Courier may use electronic records to document delivery completion. Delivery confirmation may include: * Recipient name * Signature * Photograph * Timestamp * GPS or location information * Delivery notes * Other electronic confirmation methods Electronic delivery records may be used as evidence that a delivery was completed.

By using the D&S Courier application or submitting a delivery request, you agree that D&S Courier may communicate with you electronically regarding your delivery. Communications may include: * Delivery confirmations * Driver updates * Pickup notifications * Payment information * Service updates * Cancellation notices * Customer service communications Texas law recognizes electronic transactions and electronic records in qualifying transactions where the parties agree to conduct transactions electronically. (Texas Statutes)

Customers agree not to: * Misuse the application * Submit fraudulent delivery requests * Provide false information * Attempt unauthorized access * Interfere with the operation of the application * Use the application for illegal purposes * Submit requests designed to create unsafe conditions for drivers or third parties D&S Courier may suspend or terminate access to the application when misuse or fraudulent activity is suspected.

The application may use third-party services for payment processing, mapping, communications, hosting, scheduling, or other functions. D&S Courier is not responsible for interruptions caused solely by third-party systems outside our reasonable control.

D&S Courier may refuse, cancel, suspend, or terminate a delivery request or customer account when: * The request violates these Terms * The shipment is prohibited * The customer provides materially inaccurate information * Payment is not received * The requested service presents a safety concern * The delivery cannot legally or reasonably be completed * The customer engages in abusive, threatening, fraudulent, or inappropriate conduct

To the extent permitted by applicable law, D&S Courier will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from a delivery service. Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law. Any applicable limitation of liability is subject to applicable transportation laws, regulations, insurance requirements, and any separate written agreement governing the shipment.

D&S Courier is not responsible for delays or failures caused by circumstances beyond our reasonable control, including: * Severe weather * Flooding * Natural disasters * Traffic accidents * Road closures * Government actions * Civil emergencies * Mechanical breakdowns * Unavoidable delays * Labor disruptions * Power or telecommunications failures * Other circumstances outside D&S Courier's reasonable control

D&S Courier may collect information necessary to process delivery requests, communicate with customers, process payments, provide services, maintain records, and operate the application. Customer information will be handled according to D&S Courier's applicable Privacy Policy.

D&S Courier may update these Terms and Conditions from time to time. Updated Terms may be posted within the application or on the D&S Courier website. Continued use of the application or delivery services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

These Terms and Conditions are governed by the laws of the State of Texas, except where applicable law requires otherwise. Any dispute will be handled in accordance with applicable Texas and federal law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

These Terms, together with any applicable service agreement, pricing agreement, delivery confirmation, invoice, or other written agreement between D&S Courier and the customer, constitute the agreement governing the applicable delivery service.

By submitting a delivery request through the D&S Courier application or website, the customer confirms that: * The information provided is accurate to the best of their knowledge. * They are authorized to request the delivery. * The shipment does not contain prohibited or undisclosed hazardous materials. * They understand that additional charges may apply when actual delivery conditions differ from the information provided. * They agree to these Terms and Conditions.